Terms of Service

Website Terms of Service, Disclaimers and Privacy Policy

User is a person who views the website. Owner of the site is Heather Cushing-Gordon, who pays Wixx for the site and GoDaddy for the domain.

a) What can a user do on www.heathercgordon.ca

The User can view the content
The User can respond to the “bot” should they have any questions
The User can leave their email and name with the “bot” that will be emailed directly to the Owner of the site

b) What the user cannot do on www.heathercgordon.ca

The User cannot copy and paste the content of the website and sell it for their own profit
The User cannot take pictures from the website without explicit consent to do so by the Owner
The User cannot copy any of the contents of the website and put the content on their own website.

c) Third Party Links:

Etsy
1. The Etsy site is where I host my Journal for purchase
2. Etsy has my personal banking information and you can review their policies on their website with the use of credit card information
SamCart
1. Stripe
  1. Stripe is used to collect payments through SamCart for any of the courses and coaching programs offered through my site
FEA Affiliate
1. I am a member of the Female Entrepreneur Association, if anyone would like to also become a member of this association they can use my affiliate link
2. I will receive a small payment for you signing up to become a member of the FEA community
ConnexHealth
1. I am the Clinical Director of ConnexMatch (subsidiary company of ConnexHealth). I provide autism services at this company.
2. If parents would like to learn more about the education programs we offer or register for one of my talks they can do so through the ConnexHealth website.
Functional Behaviour Change
1. I am the owner of this site.
2. I am the Clinical Director of Functional Behaviour Change and HCG Behaviour Consulting.
3. If parents would like to learn more about the Autism programming for their child or receive a consultation they can find more information about me there.
Other
1. From time to time I may make a recommendation that you take a look at another site, blog or service outside of what I offer. When I do this, I do so in good faith that you will take it for what it is, a recommendation for something that I like or had a good experience with. If you are injured or hurt or in someway fall ill or in bad health because of something I referred you to, I cannot take blame for the risk that you took. I do not know all of the considerations that you need to make as a human to protect yourself - such as allergies, medical considerations or mental health conflicts. Please use your own judgment should I have recommended something that does not work for your own personal health and wellbeing.

d) Limitation of Liability

The contents of the website are recommendations only, there are no claims to success and there are no guarantees that I can make about the use of any content or information shared on the website to help your life improve. Every person is so individual, my recommendations might help someone else and not you, unfortunately.
The blog that I produce is based on my experience it in no way is a guarantee that you will benefit from it should you decide to take some advice from it.
The free items available on my site include:
1. A Weekly Wellness Newsletter
  1. The weekly newsletter is filled with ideas and recommendations that readers can put into their own lives and gain access to free gifts from me or other sources on the internet
  2. Third party links are recommendations only - it could include a site, an app or a video
  3. To all of these recommendations in the newsletter - these are ideas only, you are not required to use them. Decide to use them at your own risk. They are intended to support your wellness, however, there is no guarantee of that positive effect. Use them at your own risk.
2. Access to the Self-Care Kit
  1. The Self-Care Kit is a curated list of materials I have either created myself or have found from third party sites
  2. For all recommendations in the Self-Care Kit - these are ideas only, you are not required to use them. Decide to use them at your own risk. They are intended to support your wellness, however, there is no guarantee of that positive effect. Use them at your own risk.
3. Facebook Support Group
  1. The Facebook Support Group is currently called Women Rising and it’s title may change at any point I determine
  2. At times there are third party links that are provided to the group from myself or even other members of the group
  3. For all recommendations in the Facebook Support Group - these are ideas only, you are not required to use them. Decide to use them at your own risk. They are intended to support your wellness, however, there is no guarantee of that positive effect. Use them at your own risk.
4. The Whatsapp Inspiration Group
  1. The Whatsapp Inspiration Group is a choice for any user of my site to join
  2. At times there are third party links or inspirational quotes that are provided to the group from myself or even other members of the group
  3. For all recommendations in the Whatsapp Inspiration Group - these are ideas only, you are not required to use them. Decide to use them at your own risk. They are intended to support your wellness, however, there is no guarantee of that positive effect. Use them at your own risk.

e) Jurisdiction:

The Owner, Heather Cushing-Gordon lives in Peterborough, Ontario, Canada
The Client may be from anywhere else in the world
Zoom Meetings will be used to connect to live meetings between the Client and the Owner
Online documentation shares (Google Drive) will be used to house common materials

f) Dispute Resolution:

Should the Client have concerns regarding any part of the service being provided, they should speak directly to the Owner about their concerns
If the Client would prefer to email their concerns they can do so via hcushing.gordon@gmail.com
The Owner will return to the Client within 24 hours of the dispute and claim being made with options that the Client can determine might best suit the circumstance in an effort to resolve the situation
If the unfortunate circumstance occurs where the Owner and the Client cannot come to an agreement to end the dispute a third party will become involved to support a resolution. The third party becoming involved will likely incorporate a fee. Should the Client seek legal advice, they will be solely responsible for the fees associated with that support.

Disclaimers

For Coaching Programs
1. The coaching services provided are intended to provide benefits to the Client, however in some cases benefits are not reached for the Client which is not the fault of the Owner
2. The Owner is not responsible for any harm that befalls the Client due to the coaching.
3. The Owner is not responsible for any Client regression or for the Client not gaining the skills that the Coaching is intended to increase.
4. If at any point during the contract period the Client is injured during sessions and/or is injured during any of the exercises that are suggested between direct Client/Owner meetings on Zoom, the Owner is not responsible for these injuries. It is recommended that the Client make every effort to make judgment calls in the moment that protects themselves from injury.
5. The Owner cannot guarantee that the Client will make gains expected from the program, the Client must make every effort to commit to the work requested in order to see any significant changes during the duration of the contract.
6. Though at the onset of the coaching program the Owner discusses and outlines specific goals that the Client agrees to, the Owner is not responsible for achieving these goals for the client and cannot guarantee the Client will achieve them by the end of the duration of the program nor beyond the end of the program.
For Downloadable Items
1. The printable and/or downloaded items have been created with the intention to provide benefits to the Client, however in some cases benefits are not reached for the Client which is not the fault of the Owner
2. The Owner is not responsible for any harm that befalls the Client due to the use of the downloaded item
3. The Owner is not responsible for any Client regression or for the Client not gaining the skills that the downloaded item is intended to increase.
4. If at any point during the use of the downloaded item the Client is injured during any of the exercises that are suggested, the Owner is not responsible for these injuries. It is recommended that the Client make every effort to make judgment calls in the moment that protects themselves from injury.
5. The Owner cannot guarantee that the Client will make gains expected from the downloaded item, the Client must make every effort to commit to the work suggested in order to see any significant changes while using the downloadable item.
6. Though the Owner is the author of the item, the Owner is not responsible for achieving the goals for the client and cannot guarantee the Client will achieve them by the end of the use of the item
For Courses
1. The courses have been created with the intention to provide benefits to the Client, however in some cases benefits are not reached for the Client which is not the fault of the Owner
2. The Owner is not responsible for any harm that befalls the Client due to the use of the course
3. The Owner is not responsible for any Client regression or for the Client not gaining the skills that the course is intended to increase.
4. If at any point during the use of the course the Client is injured during any of the exercises that are suggested, the Owner is not responsible for these injuries. It is recommended that the Client make every effort to make judgment calls in the moment that protects themselves from injury.
5. The Owner cannot guarantee that the Client will make gains expected from the course, the Client must make every effort to commit to the work suggested in order to see any significant changes while using the downloadable item.
6. Though the Owner is the author of the course, the Owner is not responsible for achieving the goals for the client and cannot guarantee the Client will achieve them by the end of the use of the course
For Free Materials
1. The Support Group, Self-Care Kit, Whatsapp inspiration group, and the Newsletter (or other free items) items have been created with the intention to provide benefits to the Client, however in some cases benefits are not reached for the Client which is not the fault of the Owner
2. The Owner is not responsible for any harm that befalls the Client due to the use of the Support Group, Self-Care Kit, Whatsapp inspiration group and the Newsletter (or other free items)
3. The Owner is not responsible for any Client regression or for the Client not gaining the skills that the Support Group, Self-Care Kit, Whatsapp inspiration group and the Newsletter (or other free items) is intended to increase.
4. If at any point during the use of the Support Group, Self-Care Kit, Whatsapp inspiration group and the Newsletter (or other free items) the Client is injured during any of the exercises that are suggested, the Owner is not responsible for these injuries. It is recommended that the Client make every effort to make judgment calls in the moment that protects themselves from injury.
5. The Owner cannot guarantee that the Client will make gains expected from the Support Group, Self-Care Kit, Whatsapp inspiration group and the Newsletter (or other free items), the Client must make every effort to commit to the work suggested in order to see any significant changes while using the downloadable item.
6. Though the Owner is the author of the item, the Owner is not responsible for achieving the goals for the client and cannot guarantee the Client will achieve them by the end of the use of the Support Group, Self-Care Kit, Whatsapp inspiration group and the Newsletter (or other free items)
For the Blog
1. The blog has been created with the intention to provide benefits to the Client, however in some cases benefits are not reached for the Client which is not the fault of the Owner
2. The Owner is not responsible for any harm that befalls the Client due to the use of the blog
3. The Owner is not responsible for any Client regression or for the Client not gaining the skills that the blog is intended to increase.
4. If at any point during the use of the blog the Client is injured during any of the exercises that are suggested, the Owner is not responsible for these injuries. It is recommended that the Client make every effort to make judgment calls in the moment that protects themselves from injury.
5. The Owner cannot guarantee that the Client will make gains expected from the blog, the Client must make every effort to commit to the work suggested in order to see any significant changes while using the blog.
6. Though the Owner is the author of the blog, the Owner is not responsible for achieving the goals for the client and cannot guarantee the Client will achieve them by the end of the use of the blog

Types of Information that is Collected from using my site, but all is optional:

Email and Name from the Bot
Email and Name from Contact Forms
Email and Name to sign up for Free Items and/or Events and/or Upcoming Programs/Courses/Events
When/if you make a purchase I will collect - Contact information, credit card information, address - through SamCart (which is my processor for ecommerce).
1. I use this information solely for you making a payment for a service/product and also for me to connect with you after if necessary
2. I only set up the commerce site to collect address information if I intend to use it for sending you something or if during coaching I will sending you a care package upon purchase

2. Cookies, Pixels or Tracking Signals

It is not an intentional part of my Wixx hosted site to collect this information or do anything with this information
Please be aware that it is likely being collected by a third party, what that third party does (Wixx, SamCart, Stripe, Etsy) is not of my knowledge

3. MailChimp

I use MailChimp on occasion to collect information for my mailing list
This is a tool I use to help me manage my mailing list and they are going to have access to your personal information as well

4. Spam Compliance

The reason that I use MailChimp or I use very strict questioning about whether I can send you emails when I collect information from you (i.e. like when you join my free support groups) is because I want you to be aware that I will likely send you sales emails and contact emails and newsletters.
Each email that I send will say “I no longer wish to receive this email, please take me off your list. Reply to this email if that is the case.” or will be sent through MailChimp where you can select to not receive emails from my email account.

5. Children’s Privacy

I am not in the business of children’s services through this site
I do not collect information about minors
If I happened to have collected something in error, I will immediately delete it from any source it may have come through

General Data Protection Regulation (GDRP)

Password Protection
1. I use a special password for each of my business site suppliers - Wixx, Stripe, SamCart, Etsy, Facebook, Instagram, Pinterest
2. Each password is stored in a special, locked location on my phone
3. I am the only person with access
Data Retention
1. After a client has determined they no longer wish to work with me, I will remove them from my mailing list
2. After a recipient of my emails has determined they no longer wish to receive emails from me, I will remove them from my mailing list
3. I keep client information on file for 7 years from the last date of interaction for all coaching clients
  1. Once I have reached the 7 year period I will destroy the information collected
  2. All confidential information is stored in a password protected file on my computer that only I know the password to
Destruction
1. All computer files will be destroyed by deleting my file from my documents and then deleting the file from my computer through the recycle bin on my desktop
2. All names and contact information in MailChimp will be deleted from my MailChimp account
What happens if there’s a breach?
1. If I become aware that there has been a breach of information, I will immediately contact the person whose information has been contacted by an outside source
2. I will recommend that they immediately change their passwords
3. I will do all I can to support the authorities in identifying the entity who was responsible for the breach
Email List Permissions
1. I always ensure that I ask if people would like to be on my mailing list
2. Anyone can sign up for any freebie or offer where I ask to have their email
3. I also ask if that person is ok with me adding them to my mailing list

Questions?